Contact

Questions, comments or concerns? Just let us know.We're here to help!!

Contact us info@pvbs.com.au

 FAQ

Q: What method of payments do you accepts                    A: We accept payment via Visa, Mastercard, American Express (AMEX), Diners Club and PayPal. 

Q: Can I send something as a gift?                                  A: Of course you can, just click on the 'Cift Certificates' tab on the homepage of our website and fill out the form

Q: Can I buy a gift card?
A: Yes! For birthdays, Christmas, anytime. A gift card from Gift Certificates makes the perfect present for your boyfriend, girlfriend, sister, brother, best bud –  whoever! He or she will be stoked!

Q: What currency is used at PVBS Store?                           A: All payments are charged at AUD$

Q: Do I need to join up with PVBS Store to place my order?  A: No, you can buy your gear online as a guest customer, but it makes a whole lot of sense to join up with us!

We have all your info (safe and secure) ready and waiting for when you next want to order – you don’t have the hassle of re-submitting delivery address, credit card details etc.

 POSTAGE                                                                   Q: How much will delivery cost me?                                  A: We deliver free within Australia on all orders over $50! For orders less than $50 we charge a flat rate of $7.95 postage and handling. 

Q: How long will my order take to arrive?                          A: Your order should arrive to you within 3-5 business working days. If for some unforseen circumstances your order will take longer than 3-5 days, we notify you by email.

REFUNDS AND EXCHANGES                                                   Q: What happens with refunds and exchanges?                   A: If you’ve bought your item online and are not 100% satisfied with it, we’ll gladly offer you an exchange. Or, if you paid full price you can also choose a full refund. We just ask that goods being returned are in unworn, original condition, with all original tags attached. Please contact by email info@pvbs.com.au